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1. How can I pay my city utility bill?

The City offers many options for paying your bill. You can use the link to pay your bill online, you can pay it in person at City Hall, mail it or sign up for auto pay. 

Auto Pay will automatically withdraw funds from your designated checking account on the due date.

Click Here to Pay Your Bill Online

2. How often will my bill come and what are the rates?

The City bills quarterly, so you will receive a bill every three months. 

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View current utility rates

3. How do I set up or cancel services?

Fill out the move in/out form online or call the utility billing department at (763)572-3529 a few days before the closing.

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4. What is winter quarter?

To calculate your usage for water and sewer, we measure the flow of water to your home through the water meter. During the winter months we bill the usage for both water and sewer according to your meter reading. In the summer months, in recognition of the extra water usage outside that doesn’t flow through the sewer, we use your winter average water usage to calculate your sewer maximum. This maximum is applied to your account so that when you reach your sewer maximum, you are not charged for usage beyond that amount for the sewer portion of your billing.

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5. How can I tell if I have a leak?

If your water consumption is high or you feel that you are using a large amount of water, check for leaks. To use your water meter to detect leaks, turn off all water fixtures and appliances and make sure that no one is using water. Record the meter reading and return in two to three hours to check for movement. If the meter reading has changed, you may have a leak. Another method is that many meters have a small red gear shaped indicator on the meter face designed to detect even small leaks. If this red indicator is moving when you have all water off inside and outside your house, you may have a leak. One significant source of leaks is a leaky toilet. Leaking toilets cause more water waste than any other fixture in the home. Toilets can waste large amounts of water without being noticed. A silent toilet leak will waste 30 to 500 gallons per day. To check for a leak in the toilet, put several drops of food coloring into your toilet tank or colored cleaning solution or the blue cleaning tablets work great. Do not flush for 30 minutes. If colored water appears in your bowl during that time, you have a leak that should be repaired. Additional tips are available through the Minnesota Pollution Control Agency at the link below.

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Additional Help to Finding Water Leaks

6. Why is my bill higher than my neighbors?

There is more than one thing to compare on the bill not just the dollar amount. Each household is different in the amount of water they use and what months they use more. What you pay for sewer usage for example can be very different than you neighbor if they leave for time in the winter when we are setting sewer rates. If you still think you are high, check for a leak. (See FAQ "How can I tell if I have a leak?")

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7. Why do I have to pay for recycling? I do not recycle.

The City recycling contract has a low quarterly rate because all participate equally. And since recycling, when used to full advantage, is tax free, compared to a State tax on garbage, when you recycle, you put more back into your monthly budget. In addition, so many more types of boxes (cereal) and containers (yogurt) are now recyclable, it makes $ense to put these items in a recycling cart instead of a garbage cart, because you can often downsize your garbage cart!

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Learn more about the benefits of recycling!

8. I am on a limited income and can't afford to pay my water bill. Does the City have discount rates?

The City of Fridley does not offer a discount for low income, however, Anoka County may be able to assist you with resources and programs to help with other expenses to assist you with budgeting for your water bill. Give Anoka County a call at (763) 521-4760 to learn more.

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9. Can I make payments?

We do not have a payment plan, however, you can pay any amount you would like on your bill at any time to pay it down. We charge penalties based on a percentage of the unpaid balance so it is to your benefit to pay the bill down as much as you can. You are also welcome to pay the bill ahead each month.

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10. My renter is moving out. How much is their final bill?

Water/sewer bills are billed in the owner's name and address. You can have an additional copy of the bill sent to the Occupant, at the owner's request. Because the property is still owned, there is no final bill for rentals. Owners will have to determine what portion the renter pays based on the agreed terms with your renter.

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